revisiting our default style

Would you ‘mass-fire’ your people on a virtual platform?
In axing 900 workers (9% of workforce) over a Zoom call, the CEO of online mortgage lender, Better.com found out that ‘pain begets pain’. The video went viral and was viewed by millions. Vishal Garg had to take a 1 month break from his CEO duties and was assigned an executive coach. The company also engaged an external firm to assess its culture and leadership. “As many know, I am direct in my communications but too often, I have not chosen my words carefully enough,” Mr. Garg said. “I have expressed my feelings in the heat of the moment, without enough care for the effect they may have on colleagues. I am committed to being more thoughtful and communicating more effectively going forward.”

How do our default communication styles impact outcomes? Each of us (me too) would have stories of communication mis-steps, not because we planned to offend or step on someone’s toes. Rather, we could have been too focused on goals, or we bulldozed through with tight deadlines, perhaps we assumed that the other party would understand the message exactly as we did…etc.

A key focus in my communication programs and coaching sessions for all levels, is to factor in behavioral and preferred communication styles rather than the one size fits all. It’s a simple sounding approach but as we can see from this story, oft overlooked.

 

Sharma Kumari

Sharma Kumari

Step by Stepz Founder, over 25 years industry and international experience, with core expertise in HR-Talent Management and L&D. Led and managed wide-range of assignments, including speaking / training engagements in more than 15 countries.

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